Refund & Returns Policy

This policy explains refunds, replacements, and returns for what you buy from Salvatorre. Because we offer very different kinds of products, the terms depend on the category. Find yours below: Merchandise, Software, Hardware, or Services.

Merchandise (apparel & printed goods)

Our merchandise is made to order (print-on-demand): each item is produced specifically for you after you order.

• Defective, damaged, or incorrect items: we'll replace it or refund you in full, including shipping. Contact us within 30 days of delivery with your order number and a photo of the issue (this lets our print partner verify and reprint quickly).
• Change of mind: because each item is custom-produced on demand, we can't accept returns or refunds for change-of-mind reasons, wrong size selection, or buyer's remorse on a correctly fulfilled order. Review your sizes and shipping address before checkout, and reach out first if you're unsure.
• Lost in transit: if tracking shows it was lost or it never arrives, we'll replace it at no cost.
• Cancellations: we begin production shortly after payment, so cancellation is only possible before production starts. Contact us right away with your order number.

Software (licenses & downloads)

Software is delivered digitally and can't be returned, so license and download purchases are final once the license key is issued or the download is accessed.

• If the software doesn't work substantially as described and our support can't resolve it within a reasonable time, contact us within 14 days of purchase and we'll work with you on a fix or a refund.
• Where a free trial or virtual/demo mode is available, please evaluate the software before buying.

Hardware (electronic devices)

• Unused returns: unused hardware in its original condition and packaging may be returned within 30 days of delivery for a refund. You cover return shipping unless the item was defective or incorrect.
• Defective or dead-on-arrival: we'll replace or fully refund it. Contact us within 30 days of delivery.
• Custom or made-to-order hardware is final sale except for defects.
• Limited warranty: hardware is warranted against manufacturing defects for 12 months from delivery (repair or replacement). The warranty does not cover damage from misuse, modification, improper installation, or normal wear.

Services

Engineering, software development, and integration work is governed by the individual proposal, statement of work, or services agreement for that engagement, not by this policy. Fees for work performed and non-cancellable commitments are non-refundable except as that agreement states.

How to request a refund or replacement

Use our contact form with your order number (shown on your order confirmation and on your account page) and a short description of the problem, plus a photo for damaged or defective items. Approved refunds are issued to your original payment method; it can take a few business days for your bank or card issuer to post the credit.

Questions

Reach us any time through our contact form. This policy doesn't limit any rights you may have under applicable consumer-protection law.